Return & Refund Policy

At Country Paper, we are committed to providing high-quality paper and printing supplies. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

• You may return most items within 7 days of receiving your order.
• Products must be unused, in their original packaging, and in the same condition as received.
• A valid proof of purchase is required.
• Returns due to customer error (e.g., ordering the wrong size or type) may be subject to a restocking fee and return shipping costs.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Opened or used thermal till rolls, bond rolls, and labels.
• Ink cartridges and ribbons that have been opened or used.
• Custom or special-order products.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be processed to your original payment method within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

4. Exchanges

• We only replace items if they are defective or damaged upon arrival.
• If you need an exchange, contact us within 48 hours of delivery.

5. How to Start a Return

To request a return, please email us at order@countrypaper.co.za / sales@countrypaper.co.za with your order details, reason for return, and any supporting photos if applicable.

For any questions, feel free to contact us at 010 065 5094 / 072 220 4284.

We appreciate your business and strive to provide the best service possible!