Return & Refund Policy
Return & Refund Policy, At Country Paper, your satisfaction is our top priority. If you’re not happy with your order, we’re here to assist. This policy applies to purchases made directly on our website: Country Paper.
Conditions for Returns
You can return most items within 7 days of delivery. To qualify, ensure the item is:
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Unused
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In original packaging
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In the same condition as delivered
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Accompanied by a valid proof of purchase
If you ordered the wrong item, you may return it. However, a 15% restocking fee applies, and you will cover return shipping.
Items That Cannot Be Returned
For health and customization reasons, we cannot accept returns on:
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Opened or used thermal till rolls, bond rolls, and labels
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Opened ink cartridges and ribbons
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Custom or special-order products
How Refunds Work
After we inspect your return, we’ll notify you of the decision. If approved, we’ll refund your original payment method within 7–10 business days.
Please remember: Shipping fees are non-refundable, unless the return is due to our mistake (e.g., wrong item or defective product).
Exchanges for Defective Items
If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange an exchange promptly.
Start a Return Request
To begin your return, email us at order@countrypaper.co.za or sales@countrypaper.co.za. Include your order number, reason for return, and photos if necessary. You can also call us at 010 065 5094 or WhatsApp 072 220 4284.
For consumer support, visit the Consumer Goods and Services Ombud. We’re here to ensure your experience is smooth and satisfactory.